creating communities to be proud of
your tenancy
Your tenancy agreement is a legal contract between you and Shoreline Housing Partnership. When you sign the tenancy agreement you agree to keep to the rules within it and it also sets out the rights and responsibilities we have as your landlord. It is important that you read your tenancy agreement so that you are aware of the conditions under which you can hold your tenancy.
As a tenant of Shoreline Housing Partnership you will either have an ‘assured’ tenancy or, if you are a new tenant, a ‘starter’ tenancy.
Contents
| What is an Assured Tenancy? | |
| What is a Starter Tenancy | |
| Your Rights as a Tenant | |
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Right to Exchange |
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Right to Improve your Home |
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Right to Compensation for Improvements |
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Vouchers for Decorating |
| Your Responsibility as a Tenant | |
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Lodgers and Sub-Letting |
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What Shoreline must do if it needs to take possession of your property |
What is an Assured Tenancy?
An assured tenancy means some of your rights as a tenant are covered by law and some are covered by a contract – your tenancy agreement. These rights can only be changed with your written consent.
You have the legal right to remain in your home provided you keep to the terms of your tenancy agreement.
What is a Starter Tenancy?
If you are a new tenant of Shoreline Housing Partnership you will have an Assured Shorthold Tenancy. This means you have a probationary period of 12 months to show that you can conduct your tenancy in a satisfactory manner. If there are no problems within the first year you will automatically become an Assured Tenant, with the additional rights that this gives.
Your Rights as a Tenant
Right to Exchange
Click here to visit our Moving Home page.
Right to Improve your Home
You may undertake certain improvement works provided we have given you our written consent. Before starting any work you will need to write to the Head of Property Investment stating what work you want to complete, who is going to undertake it and include a diagram of how the planned changes will affect the property. We will not give permission until we can clearly see how your planned changes will affect the property.
We will not unreasonably withhold permission but we do expect work to be carried out to a certain standard and you will be expected to obtain any relevant planning permission or building regulation approval where required. If you do not get permission you could be in breach of your tenancy conditions. If you complete the work and it is not to a satisfactory standard we will put the work right and recover the cost from you.
Right to Compensation for Improvements
If you have carried out certain improvements to your home and your tenancy ends, then you may be entitled to compensation for these improvements in some cases. For more information please read our leaflet 'Claiming Compensation - a guide to tenant rights' and where appropriate complete a claim form and send it to us at:
Shoreline Housing Partnership
Legal Services
Shoreline House
Westgate Park
Charlton Street
Grimsby
DN31 1SQ
Download the 'Claiming Compensation - a guide to tenant rights' leaflet 
(188kb)
Download the Compensation for Improvements claim form (133kb)
Right to Repair
We aim to complete all emergency and urgent repairs within the set priority response times.
You have certain rights if we fail to do this and in certain circumstances you may even have the right to claim compensation from us. This is known as the Right to Repair. This Right only applies to qualifying repairs which are set down in Regulations.
Where on two occasions we fail to meet the timescales for carrying out the repair then you have the right to claim a set amount of compensation up to a maximum of £50.
Further details of this Right are given in our leaflet called “Claiming Compensation - a guide to tenant rights“ and a claim form is also available for use in appropriate cases. You can download a copy of the form or leaflet from the links below or alternatively you can telephone 0845 849 2000 option 2 and ask for a form or leaflet to be posted to you or collect one from our Customer Service Centre.
Download the 'Claiming Compensation - a guide to tenant rights' leaflet (188kb)
Download the Right to Repair claim form (139kb) - Right to Repair guidance notes (146kb)
Vouchers for Decorating
Shoreline's new decoration voucher scheme provides you with an easy way to purchase paint, wallpaper and other items to decorate your home
Using vouchers is intended to make life easier for you as you no longer have to wait for a cheque from us and then spend time paying it into your bank or building society and waiting for it to be processed. Instead, we issue you with vouchers to the value of the agreed amount, and these can then be used at a number of decorating and DIY stores in the area. You can exchange them for your choice of paint, wallpaper, cleaning materials or other items up to the value of the voucher.
The vouchers come in a booklet which gives you details of all the companies taking part in the scheme, the items which can be purchased and it will also offer you handy tips on how to decorate your home and make the best use of materials.
Your Responsibility as a Tenant
Lodgers and Sub-Letting
You may allow anyone to live in your home as a lodger (so long as this does not make your home overcrowded), but you must tell us in writing of the name of your lodger as soon as they move in.
If you want to sub-let part of your property you must have our written permission first. If you sub-let to someone this means that they have sole use of part of your home.
In both cases you must inform the Housing Benefit department of North East Lincolnshire Council that someone else is living with you if you are receiving Housing Benefit. Click here for Housing Benefit information from North East Lincolnshire Council.
What Shoreline must do if it needs to take possession of your property
We can apply to end your tenancy on some, but not all, of the grounds which come from Schedule 2 of the Housing Act 1988 (as amended by the Housing Act 1996).
As long as you keep to the terms of your tenancy agreement you have the right to live peacefully in your home without interference from us. Please refer to your tenancy agreement for further details.
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Registered Charity Number 1107876. |
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