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We rely on you paying your rent regularly and quickly so that we can pay for housing management costs and for repairs and improvements to our properties including your own.

Your rent is due on a Monday and must be paid by no later than the following Friday so that you avoid falling into arrears. If you wish to pay your rent fortnightly or monthly then you must agree this with your neighbourhood officer and payments must be made in advance.

Rent settings

The amount you pay is set at the beginning of your tenancy and is reviewed annually at the beginning of April using government policy guidelines.

For more information about how your rent is calculated download a copy of our ‘how your rent is calculated’ leaflet from our leaflets page, telephone 0845 849 2000, email info@shorelinehp.com or visit one of our customer service centres.

Paying your rent

Payments can be made in any of the following ways:

1. By Direct Debit

Direct Debit is the easiest way to pay your rent. It allows you to pay your rent in one monthly or weekly payment saving you the time and trouble of writing and sending a cheque or paying by cash. It also allows you to budget by paying over 12 equal monthly or 52 weekly payments.

All your normal charges can be paid in this way – rent (including water and heating charges), garage rent and insurance. They will be taken out of your account by one simple payment on the first of the month (monthly) or Monday of each week (weekly) or the nearest working day.

If you would like to pay by Direct Debit please telephone us on 0845 849 2000 to request a Direct Debit form or download a form from our forms page.

2. By telephone

You can make payments with your debit or credit card by calling us on 0845 849 2000 (Monday - Friday, 8.30am - 5.30pm). You will need:

• your rent account number
• the amount you wish to pay
• your credit or debit card number, expiry date, issue number (for Switch) and the three digit security code

You can also make payments with a debit card by telephoning allpay on 0844 557 8321, 24 hours a day, seven days a week. You will be asked for:

• your allpay.net card number
• your debit card number, expiry date, issue number (for Switch)
• the amount you wish to pay.

Your transaction will be authorised online and you will be given an authorisation code as proof of payment, which you should make a note of for safekeeping. The amount of your payment will be credited to your account usually the following day depending on the time of your call.

If you have any general enquiries please telephone allpay on 0844 225 5729.

3. Using the allpay swipe card

You will be sent an allpay card within a couple of days of moving into your home.

You can make payments using your card at the following allpay kiosks:

Shoreline Customer Service Centre
11-13 Osborne Street
Grimsby
DN31 1EY

Opening hours:

Monday, Tuesday, Thursday and Friday: 9am - 5.30pm
Wednesday: 10am - 5.30pm
Saturday, Sunday, Bank Holidays: closed

Make the Neighbourhood Better Centre
60 Second Avenue
Nunsthorpe
Grimsby
DN33 1NN

Opening hours:
Monday - Friday: 9am - 4pm
Saturday, Sunday, Bank Holidays: closed

Immingham Civic Centre
Pelham Road
Immingham
DN40 1QF

Opening hours:
Monday - Thursday: 9am - 4.30pm
Friday: 9am - 4pm
Saturday, Sunday, Bank Holidays: closed

You can also use your card to make payments at any PayPoint or Post Office in the UK.

You will be given a receipt as proof of payment which you should keep in a safe place.

If your card has been lost, damaged or stolen or if you would like a list of PayPoint outlets in the area, please telephone us on 0845 849 2000 or email info@shorelinehp.com and we will arrange for a replacement to be posted to you.

4. Over the internet – 24 hours a day

Simply click on the allpay logo at the top of this page or log on to www.allpayments.net to pay your rent online.

You will be asked for your allpay.net card number and for your debit card number, expiry date, issue number (for Switch) and the amount you wish to pay. The transaction will then be authorised online and you will be given an authorisation code.

All first-time users will be asked to enter and confirm a password and an email address so you can be sent payment confirmation. You will be asked for this password every time you log on with the same payment card number.

5. By text

You can pay your rent by text any time and in any place 24 hours a day, 7 days a week, using your mobile phone. Paying by text is simple, quick, secure and easy to use. To do this you will need to register your mobile phone number by clicking here or by telephoning us on 0845 849 2000. To register you will need your allpay.net card number, email address, mobile phone number and the debit/ credit card details of the account you wish to make payments from.

Once you have set this up you can text the amount you wish to pay and it will be deducted from your account. We will then send you a text to confirm that your payment has been processed.

We will take the payment from your bank account and credit it to your rent account within two working days.

6. By post

You can send a cheque or postal order, made payable to Shoreline Housing Partnership Ltd, with your rent account number written on the back and post to:

Shoreline finance rental team
First floor Shoreline House
Westgate Park
Charlton Street
Grimsby
North East Lincolnshire
DN31 1SQ

Payment difficulties

If you are unable to pay your rent or any other charge, regardless of the reason, then please contact the Neighbourhood Services team immediately on telephone number 0845 849 2000 option 2.

If you do not pay your rent then you may lose your home. If this should happen then we will almost certainly not agree to rehouse you as a homeless family.

However, we want to help you remain in your property. Legal action is taken only as a last resort and we try wherever possible to avoid this. In order to avoid possible action, DO NOT IGNORE any reminder letters that are sent to you. Contact us as soon as you have any payment difficulties so that we can offer you the necessary advice to assist you in clearing any arrears.

If you leave us while owing us money then we will give you an opportunity to pay this to us after you have left. If, however, you fail to do so then we may bring in a debt collector to recover the debt for us.

 

How much rent you can expect to pay for a Shoreline property

The following figures are the average net rents for our properties excluding any water, heating or warden charges. *

Property Type	Net Rent
Bedsit	£51.25
1 bedroom property	£60.49
2 bedroom property	£67.75
3 bedroom property	£72.86
4 bedroom property	£79.36

* Prices correct at 1 April 2010 for new tenants.

All Shoreline properties are subject to Council Tax charges. For more information about Council Tax and to find out which Council Tax band applies to a property please contact North East Lincolnshire Council on (01472) 313131 or visit their website.

 

Rent free weeks

Every year rent is calculated to be paid over 48 weeks. This allows for our tenants to have four weeks where we do not charge tenants who are up-to-date with their rent payments. For 2011/12 these are:

• 4 April 2011
• 29 August 2011
• 26 December 2011
• 02 January 2012

If you are in arrears with your rent you must make payments during these weeks. The bonus of doing this is that everything paid will be taken fully from the arrears. If your tenancy finishes at the end of a rent free week you will not have the right to a refund

 

Rent setting and review

Rent charges are reviewed annually in accordance with Government policy guidelines. The Government current rent policy is to charge rents in line with a formula which it issues to us. For more details see our leaflet on 'How your rent is calculated' (185kb)

 

Service charges

Some tenants will have a service charge included in their rent. Details of these charges will be given to you each year so that you can see exactly how much you are paying for each service.

We will tell you of any changes to rent or service charges at least four weeks before the charge is applied.

Useful Links

Click on the logo below to visit the Allpay website and pay your rent.

 

 

Click here to download a copy of our advice leaflet called Easy Ways to Pay Your Rent

 

Click here for more information about Housing Benefit

 

Click here to calculate your Housing Benefit online

 

Click here to visit the National Debtline website

 

Benefit entitlement and debt advice surgeries:

Click here to visit the Citizens Advice Bureau and Community Advice Service websites which will give you details on the local benefit entitlement and debt advice surgeries being held weekly in North East Lincolnshire.  If you have money worries or believe you are entitled to extra benefits contact one of these agencies for further advice.