creating communities to be proud of
compensation
What is compensation?
Compensation is a payment we sometimes make to our tenants in certain circumstances. Usually it is a reimbursement for a loss, expenditure or inconvenience incurred by you. In every case particular conditions will have to be met for you to qualify for a payment.
We wish to raise your awareness of these rights. Some arise from legislation which requires us to make specified payments to you. On other occasions we will consider a payment by way of an apology where we fail to meet the standard of service we set ourselves as a provider of housing services.
When will we pay compensation?
You will generally have a statutory right to compensation where:
- we fail to meet our obligations on a Right to Repair
- you carry out qualifying improvements to your home
- we permanently move you from your home because of a scheme for improvement or development (called home loss)
- we require you to move from your home whether permanently or temporarily to carry out necessary works (called disturbance)
- we may consider a payment at our discretion where:
- we uphold your complaint and consider compensation is an appropriate remedy
- we have caused a loss to you due to our negligence.
More information
Further details of your rights on all these areas are set out in the leaflet called 'Claiming compensation - a guide to tenant rights'. You can download a copy of the leaflet by clicking the following link.
Download the 'Claiming Compensation - a guide to tenant rights' leaflet 
(188kb)
How to apply for compensation
To apply for compensation please complete the relevant application form from the list below:
Home Loss Payment Claim Form (145kb)
Compensation for Improvement Work (133kb)
Right to Repair Claim Form (139kb) - Right to Repair guidance notes (146kb)
Alternatively you can telephone 0845 849 2000 option 2 and ask for a form to be posted to you or collect one from our Customer Service Centre.
Once you have completed your form please return it to:
Shoreline Housing Partnership
Legal Services
Shoreline House
Westgate Park
Charlton Street
Grimsby
DN31 1SQ
If you require help in completing any of these forms please telephone 0845 849 2000 option 2 where our employees will be pleased to help you. We will treat all applications with confidentiality and will offer support where particular needs are disclosed or known.
If you are making a formal complaint and believe that you are entitled to compensation please give details within the complaint form or otherwise within your preferred form of communication to Shoreline.
If you'd like to make a complaint please click this link to our let us know page.
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© 2007-2010 Shoreline Housing Partnership Ltd. Registered Charity Number 1107876. |
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