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Welcome to Shoreline Housing Partnership

creating communities to be proud of

york housing association

		Are you having trouble finding somewhere suitable to live?
		Are you living in overcrowded conditions?
		Do you need help with your landlord?
		Do you need help to manage your money?
		Do you need help to deal with official papers from your employer, health authorities, gas and electricity companies, council tax and others?

York Housing Association have been appointed by North East Lincolnshire Council’s Supported People team to provide a housing support service for the local black or minority ethnic population.

This information is also available in several other languages - click on a flag to open the document.

What the Flexible Support Service offers

Support workers from York Housing Association can help you to:

apply for suitable housing
settle into a new tenancy and set up gas, electricity, telephone and other services
report repairs or deal with other matters regarding your tenancy
claim all the benefits you are entitled to
work out a budget so you don't get into debt
make arrangements with people you owe money to
fill in forms and understand other official papers
access other services such as health care, employment advice and training opportunities
access English language tuition

They can also put you in touch with other agencies if you need specialist help with issues such as alcohol, drug or substance dependency.

Who can use the service

Anyone who lives in North East Lincolnshire and is a member of a black or minority ethnic group can use this service.

It doesn't matter whether you rent or own your property or whether you are staying with friends while you look for somewhere to live.

How to apply

You can contact them yourself or ask your landlord, employer or any agency who is working with you at present.

What happens next

They will arrange to meet you and find out what help you need and how often you would like us to visit you. They will write a support plan which sets out what help you can expect from them and what they need from you. They review support plans regularly and you can ask for help with other matters when you need it. You can also tell them at any time if you no longer want their support.

Support can be as short as a few weeks and can last for up to two years.

Once the support has ended you can re-apply at a later date if you need help again.

What else you need to know

The service is free to you because they are funded by North East Lincolnshire Council.
They have strict rules about confidentiality and will only share information with other agencies with your consent.
They can translate information for you.
If you are not happy with their service they will give you details about how to complain.