creating communities to be proud of
independent and active...homes for older people
Your new sheltered service
As you are aware, recent changes have taken place with regards to the services you receive.
Shoreline Housing Partnership still own and manage the accommodation that you live in and remain committed to you and all of our tenants.
North East Lincolnshire Council's Supporting People service is now provided by Longhurst and Havelok Homes (L&H Homes).
To make things a little clearer for you here is more information about the services each organisation now provides.
Your Shoreline team
Neighbourhood officer
Each scheme has a designated neighbourhood officer who deals with all of your tenancy matters including managing rental income, welcoming and inducting new residents, carrying out routine tenancy visits, managing sheltered estate issues and being your main point of contact.
Sheltered assistant
Your sheltered housing assistant will visit your scheme daily for up to one hour per day Monday to Friday. The assistant will check all communal shared areas and grounds, check health and safety issues, carry out fire safety tests, ensure the upkeep of furnishings, fittings and equipment, welcome and assist new residents to make sure everyone is able to make the most of the shared facilities and be a point of contact for communal facility matters.
Community coordinator
Your community coordinator works across all schemes in your area to arrange resources and make sure that there are a wide range of activities and events, so that you and other older tenants are able to access them at your own scheme, at another scheme or at other venues in the community.
Handyperson
A handyperson service for minor jobs not covered by our repair obligations such as fitting a shelf or putting up a curtain rail. We will ask you to pay for any materials needed. You can write any jobs you require on the list on the noticeboard in your scheme or telephone Shoreline on 0845 849 2000. Please press option 2 and ask for the handyperson service. We can then advise you whether a job is a normal repair or whether it needs the handyperson.
Door Entry
24 hour, call monitored door entry and fire alarm
Here to help
If you have any other questions or concerns or you would like to talk to a member of your Shoreline team please telephone 0845 849 2000 or email info@shorelinehp.com
The service provided by L&H Homes
Housing related support is provided by Supporting People to those residents who are eligible and within the contract limits.
You will have an L&H Homes support officer.
For emergencies you are still connected to CareLink - the 24 hour community alarm service. If you need to summon help quickly in an emergency you can contact them through your pull cord or pendant
Accommodation types
Click this link to find out about the type and location of accommodation available.
 |
|
 |
Registered Charity Number 1107876. |
||
 |
 |
|
|
|
 |
