creating communities to be proud of
putting customers first
We put customers first and now we’ve got the award to prove it.
Yes....we’ve been awarded the government’s Customer Service Excellence (CSE) standard.
What’s that? Well, the standard tests delivery, timeliness, information, professionalism and employee attitude and whether we are developing customer insight, understanding your experience and measuring how happy with us you are.
The assessor was particularly impressed by the knowledge, professionalism and attitude of our customer contact centre, who you’ve probably spoken to or emailed as they answer most of our calls.
And by the excellent service and atmosphere in the Extra Care facility at Stratford House sheltered scheme.
Our working relationships with partner organisations were also praised.
During the assessment, the CSE assessor looked at documentary evidence, came to see us for two days and interviewed our employees, local residents and partner agencies.
We’re really proud, as you can tell. But there are still areas where we need to improve and we’ll make sure we take a note of what they’ve said in their report when we make future plans.
And meanwhile we’ll keep putting you at the heart of our service delivery.
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Registered Charity Number 1107876. |
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