creating communities to be proud of
audit commission report
Plans in place for future improvement prospects
Improvement plans are already in place after our housing management services were given a ‘fair’ one star rating with uncertain prospects for improvement in an independent report by the Audit Commission.
After a week long visit in November 2007, the inspection team gave us a ‘fair’ rating.
The inspection report highlighted our strengths in improving properties to a high standard, delivering transfer promises, tackling anti-social behaviour, providing good customer access, contributing to wider housing issues and impressively delivering a high-quality Decent Homes programme.
A strong emphasis on customer involvement and shaping services around service users was reflected in rising levels of tenant satisfaction.
However, inherited weaknesses including the large number of empty properties, the disabled adaptations service and the overall condition of estates leave room for improvement.
The inspection team noted that Shoreline has a clear vision with a good understanding of its strengths and weaknesses and already has a series of improvement plans in place.
“We welcome the Audit Commission’s recognition that we have made significant improvements since 2005. The one star rating represents a good basis from which to move forward and improve service quality.
“However, we are disappointed that the inspectors felt we had uncertain prospects for improvement as we do have a significant number of plans in place which we do not feel have been properly recognised, however we will respond positively to the report’s recommendations, address our weaknesses and continue to progress.”
Shoreline chair Andrew Almond-Bell
“The Council shares the view of the Audit Commission of the progress Shoreline has made, but believes it is harsh in its judgement of uncertain prospects.
“The Council has strong confidence (based on the evidence) that Shoreline will deliver on its commitments and believes that working with its partners the housing under its remit will continue to improve”.
North East Lincolnshire Council chief executive George Krawiec
Click to read the Audit Commission inspection report
Reduction in empty houses, changing the appearance of entire streets, improving estates and reducing waiting lists…click for more details about how we are moving forward.
© Copyright 2007-2008 Shoreline Housing Partnership Ltd.
Registered Charity Number 1107876.
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