creating communities to be proud of
what shoreline expects of you
Shoreline sets standards for your behaviour at work through a number of policies and procedures. A brief overview is outlined below, however, it is your responsibility to fully familiarise yourselves with these policies and procedures.
Conduct
The rules are very clear on standards of behaviour expected by Shoreline. You are expected to treat colleagues, Board members and customers with dignity, courtesy and respect and must not act in a manner, at any time, which will bring Shoreline into disrepute.
When visiting tenants’ homes, you are requested to greet them stating your first name, that are from Shoreline Housing Partnership and the department in which you work. Enter only when invited to do so.
Misuse of any Shoreline property for personal gain is strictly prohibited.
Equality and Diversity
Shoreline will do all it can to prevent any form of discrimination from occurring. You are expected to behave in a manner which complies with this approach.
Attendance
Shoreline’s aim is to secure the full attendance of all employees throughout the working week. Shoreline does however recognise that some absence many be unavoidable and where justified will be treated sympathetically.
You must ring in within one hour of your starting time, leaving a contact number if you do not speak directly to your line manager.
Health and Safety at work
You should abide by Shoreline’s health and safety procedures at all times.
It is your responsibility to bring to the attention of your line manager any circumstances which might have health and safety implications.
Reporting accidents
If an accident or incident should occur you must report it to your line manager immediately, who will advise you on the correct procedures to follow.
Accepting gifts
All receipts of gifts or hospitality should be formally recorded by you in a register which is held by the Director of Resource’s office. This is apart from general open events, such as seminars or receptions attended by several organisations or inexpensive working lunches. Lunches attended only by Shoreline personnel at restaurants should always be recorded.
Confidentiality
Any information you obtain during the course of your work must remain confidential, unless otherwise instructed.
Dress code
If you have been provided with a uniform you must wear it at all times when in contact with customers, including frontline service.
ID badge
You must wear your ID badge at all times during working hours, ensuring it is visible when visiting or greeting customers.
Telephone answering guidance
Shoreline is committed to providing an excellent customer service. You are expected to answer the telephone within five rings, stating Shoreline Housing Partnership and your first name.
Outside activities
These must not interfere with your work and you must not put yourself in a position where your work and private interests conflict. Shoreline requests that you obtain the consent of Chief Executive Tony Bramley before undertaking additional work, advising additional hours worked per week.
The Working Time Regulations do, however, stipulate that employees should not regularly work more than 48 hours in a week.
Work-related problems
You are expected to raise any work-related problems directly with your line manager, as they occur during your progress review meeting, using the grievance procedure or Dignity at Work policies. This must be submitted on the appropriate formed obtained from your department.
You are expected to raise any work-related problems directly with your line manager, as they occur during your progress review meeting, using the grievance procedure or Dignity at Work policies. This must be submitted on the appropriate form obtained from your department.
IT
Guidelines are available for the day to day use of Shoreline’s computers, including password security and use of unauthorised software.
Smoking
Shoreline encourages non-smoking and will actively support you if you want to give up. However, if you do smoke, this is permitted in designated areas only.
Shoreline requests that you refrain from smoking in customers’ properties and do not seek permission to do so.
© Copyright 2007-2008 Shoreline Housing Partnership Ltd.
Registered Charity Number 1107876.
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