creating communities to be proud of
east marsh - faqs
If you are a resident of the estate you are bound to have lots of questions and we hope that these will provide you with the answers.
Q1. How high will the fencing be?
A. Subject to planning permission the fence will be two metre high with bow top edging - see example below.
Q2. What will the fencing be made of?
A. Galvanised powder coated steel.
Q3. What colour will it be?
A. Subject to consultation with you it is thought green would be a better environmental colour.
Q4. How can I access my flat?
A. Your current access fob will be re-programmed for the gates you need to access (including drive through gates if appropriate)
Q5. Will the gates be permanently closed?
A. Yes – access will only be by a programmed fob issued to high-rise residents.
Q6. What do I do if I have visitors?
A. Your visitor can call your flat from each pedestrian gate. You will be able to open a pedestrian gate to allow your visitor into the area.
Q7. What about access for emergency services?
A. All gates (drive through and pedestrian) are monitored 24 hours a day, 7 days a week by our CCTV (Closed Circuit Television) team. They will be able to remotely open the gates if an emergency occurs.
Q8. Will waste collection still occur?
A. Yes – the CCTV team will be able to remotely open the gates to allow the rubbish and recycling teams access.
Q9. How will CCTV coverage be improved?
A. The coverage document 
(224kb) shows the current and proposed cctv coverage.
You will need Adobe Reader software to view the document. If you do not have the software installed on your computer, you can download it for free by clicking on the icon below.
Q10. Will the new fence create blind spots for monitoring?
A. No – the fencing is not solid.
Q11. What if there is a power cut to the gates?
A. The gates have a manual over ride system
Q12. Why isn’t there a pedestrian access gate on the corner of Thesiger House?
A. Access can still be gained via the front door of Thesiger and those parking under the podium can access Thesiger from the parking area under the podium. If there was gate the noise would disturb those living on the ground floor.
Q13. What happens if someone does manage to get through the gates and shouldn’t be there?
A. The proposed new cameras and additional employees will ask the person to leave. These teams have additional support that can be called upon should it be necessary to apply firmer action to remove someone who should not be in the area.
Q14. Will I be able to use my fob to access the gates at all times?
A. You will be able to use your fob to access the appropriate gates and doors to your block during the hours of 7am – 1am. You will be able to exit the property whenever you choose 24 hours a day. Access in to your block will be restricted from 1am – 7am in the morning when access will be by a direct link to the CCTV team who will activate the appropriate gate and door.
Q15. What if I have a delivery and I don’t have a fob for the vehicle access gates?
A. You can make special arrangements with our employees or the CCTV team within Nelson House if you have a delivery. Each gate entry has a system that will let a caller talk directly to one of our employees who will arrange access.
Q16. What happens if one of the gates is left open?
A. There will be an alarm system linked to the CCTV team who will tell Shoreline employees on site that a gate has stuck open. The gates’ system will automatically close after opening. Only through a mechanical breakdown or vandalism would a gate be left open.
Q17. Are the Block Managers going to control the gates and patrol the area?
A. The gates will be controlled by tenants during the hours of 7am – 1am. From 1am to 7am they will be controlled by the CCTV team in Nelson House.
Q18. What will happen to the green areas that are within the fencing boundary?
A. We will be working with the Podium Group to make better use of the green areas.
Q19. Is someone watching the cameras all the time?
A. Operators and a supervisor are on duty 24 hours a day, seven days a week throughout the year. Each camera is viewed regularly throughout the day and some are motion detection activated. If an incident is seen the operators are able to record the incident in real-time and talk to the Police.
Q20. Where are the cameras located?
A. The cameras will be located on top of all blocks (except for Bevan House), two cameras will be on the entrances doors to all blocks, there will be cameras in the back hallways of all blocks and viewing the approaches to all back doors on all blocks. There will be cameras on every entry gate and under the podiums in the garages.
Q21. Are any cameras false and just for show?
A. No, all of the cameras will be real and capable of sending live pictures back to the control room. Fake cameras are soon discovered as being just that and detract from the effectiveness of the system as a whole.
Q22. Why do we still get crime where cameras are?
A. There is always a chance that cameras will simply be pointing in another direction at the time of an incident but the new cameras are all pan, tilt and zoom and capable of 360 degree movement. Each camera has a home position where it will spend most of its time and we will work out where they will have maximum effect.
Q23. Are the Shoreline CCTV team professionally trained to operate the CCTV equipment?
A. Yes, our CCTV team have security / CCTV backgrounds. They undergo continuous internal and external training. Specific CCTV training is delivered to an NVQ level. All CCTV operators are SIA (Security Industry Authority) approved.
Q24. Who do I report fly tipping to?
A. This should be reported to a Shoreline employee who will arrange removal of the item/s and also work with the CCTV team to manage/identify the person who has dumped it.
Q25. Who do I report graffiti to?
A. Graffiti should be reported to the North East Lincolnshire Council’s Community Safety Team on 01472 324500 or to Shoreline on 0845 849 2000.
© Copyright 2007-2008 Shoreline Housing Partnership Ltd.
Registered Charity Number 1107876.
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