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Welcome to Shoreline Housing Partnership Welcome to Shoreline Housing Partnership

creating communities to be proud of

contact us

There are several ways in which you can contact us.

In person: Customer Service Centre (map)
11-13 Osborne Street
Grimsby
DN31 1EY

Opening hours:
Monday, Tuesday, Thursday and Friday
9 am - 5.30 pm
Wednesday 10 am - 5.30 pm
Saturday 9 am - 12 noon
Sunday, Bank Holiday - closed

Make the Neighbourhood Better Centre (map)
60 Second Avenue
Nunsthorpe Estate
Grimsby
DN33 1NN

Opening hours:
Monday - Friday 9 am - 12 noon and 12..30 pm - 4 pm
Saturday, Sunday, Bank Holiday - closed


Multi-agency office and True Vision reporting Centre
(map)
Balmoral House
19 Balmoral Avenue
Grimsby
DN34 4JH

Opening hours:
Monday - Friday 10 am - 12 noon and 2 pm - 4 pm

   
By phone: 0845 849 2000
then press option number:

  1 - Repairs
  2 - Housing Register Enquiries
  3 - Neighbourhood Services
  4 - Rent Queries
  5 - Operator

For gas/heating repairs and servicing
call Mears - 0845 849 2000 option 1

For out of hours emergencies call - 0845 849 2000 option 1

Anti-Social Behaviour Confidential 24-hour Message Line - (01472) 572174
   
By fax: (01472) 572260
   
By letter: Shoreline Housing Partnership
Devonshire House (map)
Bull Ring Lane
Grimsby
North East Lincolnshire
DN31 1ES
   
By email: For all housing register and housing application enquiries and requests for housing register application forms...
 
email csc@shorelinehp.com
   
  To report repairs or enquire about an existing repair...
 
email repairs@shorelinehp.com
repairs@shorelinehp.com
   
  For enquiries about job vacancies or applications...
 
email recruitment@shorelinehp.com
recruitment@shorelinehp.com
   
  To request information in alternative formats such as braille or large print...
 
email communications@shorelinehp.com
communications@shorelinehp.com
   
  To compliment, complain or make a suggestion about any of the services we provide to you...
 
email complaints@shorelinehp.com
letusknow@shorelinehp.com
   
  For all other enquiries...
 
email info@shorelinehp.com
info@shorelinehp.com
   
  Please note that all of these email addresses are monitored and actioned during normal working hours, Monday to Friday.

North East Lincolnshire Council Customer Access Points also offer information and advice on our behalf.

They are located at:

Grimsby Municipal Offices
Town Hall Square
Grimsby
North East Lincolnshire
DN31 1HU

Opening hours:
Monday to Friday 8.30 am - 5.30 pm
Saturday, Sunday, Bank Holiday - closed

Telephone:
(01472) 313131
   
Cleethorpes Civic Offices
Knoll Street
Cleethorpes
North East Lincolnshire
DN35 8LN

Opening hours:
Monday to Friday 8.30 am - 5.30 pm
Saturday, Sunday, Bank Holiday - closed

Telephone:
(01472) 313131
   
Immingham 1-3 Kennedy Way
Immingham
North East Lincolnshire
DN40 2AB

Opening hours:
Monday 9 am - 4 pm (cashiers closed 1 - 1.30 pm)
Tuesday Closed
Wednesday 10 am - 2 pm
Thursday Closed
Friday 9 am - 4 pm (cashiers closed 1 - 1.30 pm)
Saturday, Sunday, Bank Holiday - closed

Telephone:
(01472) 313131

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