creating communities to be proud of
contact us
There are several ways in which you can contact us.
| In person: | Customer Service Centre (map) 11-13 Osborne Street Grimsby DN31 1EY Opening hours: Monday, Tuesday, Thursday and Friday 9 am - 5.30 pm Wednesday 10 am - 5.30 pm Saturday, Sunday, Bank Holiday - closed Make the Neighbourhood Better Centre (map) 60 Second Avenue Nunsthorpe Estate Grimsby DN33 1NN Opening hours: Monday - Friday 9 am - 4 pm Saturday, Sunday, Bank Holiday - closed Multi-Agency office and True Vision reporting centre (map) Balmoral House Balmoral Avenue Grimsby DN34 4JH Opening hours: Monday - Friday 10 am - 12 noon and 2 pm - 4 pm Saturday, Sunday, Bank Holiday - closed |
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| By phone: | 0845 849 2000 (* calls from residential lines are either free or charged at local call rate) then press option number: 1 - Repairs 2 - All other calls For gas/heating repairs and servicing call Mears - 0845 849 2000 option 1 For out of hours emergencies call - 0845 849 2000 option 1 Anti-Social Behaviour Confidential 24-hour Message Line - (01472) 572174 * Calls from a residential BT line to our 0845 number are free as from 16 January 2010. Customers using other service providers are charged by their own suppliers but they are typically very similar to the charges made by BT for a local call (3.91 pence). Calls from mobiles will vary depending on the tariff. |
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| By fax: | (01472) 572260 | |
| By letter: | Shoreline Housing Partnership Ltd Shoreline House (map) Westgate Park Charlton Street Grimsby North East Lincolnshire DN31 1SQ Please note that this is the address for our headquarters which is not a public office. |
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| By email: | For all housing register and housing application enquiries and requests for housing register application forms... | |
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csc@shorelinehp.com |
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| To report repairs or enquire about an existing repair... | ||
| repairs@shorelinehp.com | ||
| For enquiries about job vacancies or applications... | ||
| recruitment@shorelinehp.com | ||
| To report anti-social behaviour... | ||
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asb@shorelinehp.com | |
| To request information in alternative formats such as braille or large print... | ||
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communications@shorelinehp.com | |
| To compliment, complain or make a suggestion about any of the services we provide to you... | ||
| letusknow@shorelinehp.com | ||
| For all other enquiries... | ||
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info@shorelinehp.com | |
| Please note that all of these email addresses are monitored and actioned during normal working hours, Monday to Friday. |
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North East Lincolnshire Council Customer Access Points also offer information and advice on our behalf.
They are located at:
| Grimsby | Municipal Offices Town Hall Square Grimsby North East Lincolnshire DN31 1HU Please visit the council's website for up-to-date opening hours and contact details for their customer services team |
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| Cleethorpes | Civic Offices Knoll Street Cleethorpes North East Lincolnshire DN35 8LN Please visit the council's website for up-to-date opening hours and contact details for their customer services team |
| Immingham | 1-3 Kennedy Way Immingham North East Lincolnshire DN40 2AB Please visit the council's website for up-to-date opening hours and contact details for their customer services team |
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© 2007-2010 Shoreline Housing Partnership Ltd. Registered Charity Number 1107876. |
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